Call Center

Is Your Contact Center Ruining Your CX?

If your focus on CRM is limited to what goes into and out of your CRM application, you need to zoom out and take a look at the bigger picture. Revamping things that directly affect your customer relationships — like the experiences they have with your contact center — is a smart place to start.


HomeChoice Drives Double-Digit Uplift in CSAT

HomeChoice is the largest home shopping retailer in Southern Africa, selling homeware merchandise to the expanding urban middle-income mass market. The company is intensely customer-focused and committed to delivering a high level of service and operational efficiency.